Backlash after more Woolworths stores become cashless

After more stores converted to being completely cashless this week, Woolworths customers are up in arms.

A trial was announced earlier this year for 11 stores across Sydney and Melbourne, and was extended from Monday to include a further three stores.

Five of the original 11 cashless payment testing stores have been temporarily closed, meaning that a total of nine Metro locations are currently implementing mandatory digital payments.

In July, the Bourke Street and Elizabeth Street Metro stores in Melbourne launched cashless payments, and the Caulfield North and Yarraville stores did the same on Monday.

The transition was made in July by Sydney Metro stores on York and George Street in the city, as well as Manly on the Northern Beaches, while Rosebery in the south of Sydney introduced the change on Monday.

Customers were swift to express their dissatisfaction with the new system , which allows them to pay by using the EFTPOS machines available.

One shopper said that for more than 20 years she had been loyal to the supermarket and would “shop elsewhere” if Woolworths went cashless at all of its shops.

“Please consider what you are doing. Giving people the choice to pay with cash is and always will be essential in my view,” her post to the retailer’s Facebook page read.

Another consumer believed that the move would disproportionately disadvantage people with disabilities, who said they only used cash “as they do not understand when they use a card they are actually spending money”.

“You are a total disgrace going card only. Apart from that a lot of older people only use cash,” they wrote, accusing the supermarket of caring only about its profit.

Because of its decision, someone else labelled Woolworths” the biggest bully out, “while another argued it would” lose customers by going cashless.

“I am boycotting Woolworths and any other business who will not accept my legal tender cash. I vow to never attend a Woolworths store again, and instead I will choose to trade with stores who respect me,” one other shopper declared in a post.


Do you agree with the cashless Woolworths decision?

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